Revolutionizing Document Management for Kenyan County Governments

I. Introduction Many government institutions in Kenya face numerous challenges when it comes to handling and managing documents. These challenges include difficulty in retrieving and accessing information, lack of proper storage facilities, and managing large volumes of paper-based documents. This leads to inefficiencies, increased costs, and delays in decision-making processes. In this white paper, we […]

Bridging the Divide: Using Technology to Improve Public Service Delivery in Kenya’s Counties

Background Customer Interaction Technology (CIT) refers to the use of digital tools and platforms to facilitate communication and engagement between citizens and government institutions. In the context of county governments in Kenya, CIT can play a crucial role in improving service delivery by enhancing customer experience, increasing efficiency, and reducing operational costs. This paper explores […]

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